Developers and PMs should care about information design. It’s not just words; it shapes user experience. It can provide logical structure, clear navigation and flow, and the right info at the right time. Good information design decreases the number of support tickets, speeds up the onboarding process for new teammates, enhances product satisfaction, improves accessibility. Information design is not just instructions for users. With the help of a technical writer, user experience can be vastly improved by applying a few key principles in your documentation. Let’s find out which ones!